Refund policy

Start a return

Email mcgurlmcdaries@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Return eligibility

• Proof of purchase required
• Equipment must be unused beyond setup inspection and include all parts
• Final-sale fitness gear is not eligible
• Sweat-soiled upholstery or used wear items may be excluded for hygiene

What does not qualify

• Damage from improper assembly
• Final-sale items
• Unauthorized returns
• Used pads/upholstery with sweat or odor
• Missing weight plates or hardware

Steps

1. Email mcgurlmcdaries@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Do not send items back until you receive written return authorization.

Getting your money back

After inspection, approved refunds go to the original payment method within 5–10 business days.

Check weight capacity, footprint, and assembly requirements before ordering. To exchange or replace an item, email us with your order number — subject to stock availability.